Before payment
You can review or remove items from the cart before creating an order. The checkout quote expires and is rechecked when the order is created, so a changed price or unavailable option is not silently charged.
Activation guarantee
If APlaza cannot fulfil an accepted order because the selected product is unavailable or activation cannot be completed, support will review the order for a full refund under the applicable gateway rules. A pending payment is not treated as settled until the gateway and store both confirm it.
Requesting help
Send the complete order reference through an enabled support channel or the authenticated account area. Include a short description of the issue, but never include a password, API key or delivery secret. Support may ask for ownership verification before discussing an order.
Payment reversals
A refund or reversal is recorded against the immutable payment attempt. Duplicate callbacks, ambiguous provider timeouts and gateway-specific settlement rules are reconciled by the server; a browser success page is not proof of a refund or payment.
Contact support
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